Free Shipping: Currently we offer free shipping on all products to addresses in the contiguous 48 states of the US. Free shipping is by UPS or FedEx ground only. We do not offer expedited shipping. If your shipping address is Alaska or Hawaii, please contact us for availability and rates. Because we only ship using UPS or FedEx, we do not ship to APO addresses. Unfortunately, at this time we do not ship to Canadian addresses. If you live in Canada, the only option we have for you right now is to ship to a US address.
Time to Ship: Varies per manufacturer. You can find the approximate “time to ship” in the product description for each individual product on our website.
Shipping Address: Please make sure your shipping address is correct on your order, and please always include a unit number if you live in an apartment, regardless of whether it is a gated community or has a doorman. UPS/FedEx is not responsible for mis-deliveries if the shipping address is incorrect or if there is no unit number specified for an apartment address.
Delivery: We do not require a signature for deliveries, therefore, the delivery driver makes the decision about leaving your package at your doorstep without a signature. To ensure that your package is left at your
door, please leave a note on your door asking the
driver to leave your package with "No Signature Required." Please include your name and tracking number on the note.
Returns: To return an item, the item must be in brand new, unused, and unwashed condition and your dog cannot have had any contact with the item whatsoever. Unfortunately, any items that are returned in less than brand new and unused condition, with any traces of wear, dog (or cat) hair or smell will not be accepted for return. The cost of outbound shipping (what it costs us to ship the item to you) and any manufacturer restocking fees will be deducted from your total refund amount. For complete details of our return policy and how to process a return see our Returns page.
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