Free Shipping & Flat Rate $5 Shipping: Currently we offer free shipping on all orders of $49 or more and flat rate $5 shipping on all other orders. These shipping rates apply to addresses in the contiguous 48 states of the US. We ship via UPS, FedEx or USPS ground. We do not offer expedited shipping. If your shipping address is Alaska or Hawaii, please contact us for availability and rates. Unfortunately, We do not ship to APO addresses or Canada at this time. If you live in Canada, the only option we have for you right now is to ship to a US address.
Time to Ship: Varies per manufacturer. You can find the approximate “time to ship” in the product description for each individual product on our website.
Shipping Address: Please make sure your shipping address is correct on your order, and please always include a unit number if you live in an apartment, regardless of whether it is a gated community or has a doorman. Our shippers are not responsible for mis-deliveries if the shipping address is incorrect or if there is no unit number specified for an apartment address. There may be additional shipping charges for incorrect shipping addresses.
Delivery: We do not require a signature for deliveries, therefore, the delivery driver makes the decision about leaving your package at your doorstep without a signature. To ensure that your package is left at your
door, please leave a note on your door asking the
driver to leave your package with "No Signature Required." Please include your name and tracking number on the note.
Returns: To return an item, the item must be in brand new, unused, and unwashed condition and your dog cannot have had any contact with the item whatsoever. Unfortunately, any items that are returned in less than brand new and unused condition, with any traces of wear, dog (or cat) hair or smell will not be accepted for return. The cost of outbound shipping (what it costs us to ship the item to you if you qualified for free shipping) and any manufacturer restocking fees will be deducted from your total refund amount. For complete details of our return policy and how to process a return see our Returns page.
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