Order Status Page

Just a note about your order status: if the status has said "order sent to supplier" for a while now, it could be for one of these reasons:
  1. Some of our dog beds are custom-crafted (that is, cut, sewn and assembled) once your order is placed. Time-to-ship can be between 5 and 15 business days from your order date. You can check the Order Status email you received from us to see the "ships within" time for each item you ordered.
  2. Sometimes we find out that an item is on backorder at the manufacturer after we send them an order for it. As soon as we find out a product is on backorder, we send emails to everyone waiting for it. Check the email account you used on your order to see if we've sent you an email notice about a backorder.
  3. And sometimes, suppliers get a bit backed up and shipments get delayed. We do our best to stay on top of these situations and keep you informed. If you think this may be the case for your order, contact us and we can let you know for sure.
As soon as your order ships, we will send you an email with a tracking number so you can track your order to your door.

Thanks for shopping with us here at The Uncommon Dog!
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