Eloise Inc. Dog Beds
Eloise is a company who cares about quality, safety and comfort. Their dog beds are made with high quality fabric, labor and filler that is all made in the USA. All Dog Beds are tested and approved by Eloise before they go to market (Eloise is the owners dog).
Best Price Guarantee
We offer a "Best Price Guarantee" on over 95% of the products in our store. You can know for sure that one of our products is covered by the guarantee if you see this button on the product page: 
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We constantly check out our competitors to ensure that we are competitive in offering you the best selection of dog products at the lowest price possible. If you happen to find a lower price at one of our competitors, let us know – almost always we can match it or even beat it! You can submit a lower price by contacting us through our online form or by calling us at 888-404-4076. When contacting us, we will need to know the exact URL of the competitor's site where you found the lower price, and the product name, size and color that you want, so please be prepared with this information.
60 Day Returns
Most of our competitors bury their return policies for dog products deep within their websites because they don’t want you to know how restrictive they are. The truth is that basically all online retailers of Dog Beds and other dog products will either not accept returns under any circumstance or their return policies are very limited.
Here is the truth: Return policies for dog products are either limited or non-existent industry wide because once your dog has had contact, it cannot be resold. This is primarily due to strict health regulations surrounding pet dander.
Here at The Uncommon Dog we’ve tried to create a return policy for our Dog Products that is as “customer friendly” as possible but there are certain regulations and manufacturer restrictions that we have to adhere to and we want to be upfront with you about what they are (see below).
We want you to be completely satisfied with your purchase from TheUncommonDog.com. If you are not satisfied with your purchase, you can return it within 60 days. Please call us (888.404.4076) or contact us via our web form and we will help you process your return.
However, due to strict health regulations, we can only accept returns for dog products in brand new, never used, unwashed condition, and your dog cannot have had any contact with the item whatsoever. You can view the complete details of our return policy here.
Restocking Fees
Some of our manufacturers charge restocking fees of up to 30% for merchandise that is returned for reasons other than manufacturer defect. Restocking fees (if applicable) are listed in the "Specifications" tab for each product on our website.
Refund Amounts
Also, it is important for you to be aware that if the dog product you purchased qualified for a “Free Shipping” promotion, the actual outbound shipping and handling costs will be deducted from your refund amount (we will provide you with the exact amount when the return is processed).
Manufacturer Defect
If there is a manufacturer defect and you would like a replacement for the exact item you received, please contact us. If you would like a refund rather than a replacement, the refund amount will be calculated as described above.